This page is intended to help students and staff with access to relevant resources either while at school or from home.
Please look through the help articles before contacting IT Support for assistance.
Induction Video
Login Password Resets:
To reset school login passwords, users must serve themselves at portal.office.com. The first time logging on at portal.office.com you’ll be asked to provide at least one form of security information which can be used to verify your identity in the event of you needing to reset your password due to it being lost or forgotten.
To reset your password, head to portal.office.com and enter your school email address, select the option to reset your password. You’ll then be asked to provide your identify information provided at first login, this will be either a valid phone number, valid email address owned by you, or correct answers to security questions set by you. Once you’ve successfully passed security you’ll be able to set a new secure password. This new password will write back to our system in school and will also become your new password to login to the school computers.
Please note:
The IT Support team will not reset user passwords when requested from the portal.office.com web site, as we cannot verify your identity and for safety and security all requests will be ignored. If you’re unable to self serve your password reset you’ll need to pop in to see us in the IT office during opening hours and we’ll be able to help you.
Students:
To login to Bromcom as a student on a web browser (phone, tablet, laptop or PC):
- Open web browser on your device
- Head to https://bromcomvle.com
- Click Login with Microsoft Account at the bottom of the page
- Enter your school email address and password when prompted
To login to Bromcom as a student using the App:
- Download the Bromcom Student App from the app store of your device
- Open it
- Set a 5 digit pin code for the app if requested
- Tap the Magic Link option
- Enter 12805 as School ID
- Enter your school email address into the email field
- Tap continue
- Then open the web browser of your device and head to https://outlook.com
-
- Please note – do not do this step in the Outlook app, do this via the web browser of your device
-
- Tap sign in
- Enter your email address and password when required
- Open the email from Bromcom
- Tap on the long link in the email
- The Bromcom Student App should then open and log in automatically
Login Help
Parents:
Click the ‘Parents’ button in the top right-hand corner, use your login details to access Go4Schools, if you don’t know these use the options to request or reset your password.
Students:
A student and unsure of your Go4Schools login details?
You will need to perform a password reset, please follow the guide below to do this.
- Head to https://www.go4schools.com/students/
- Click ‘Forgotten your password?’
- Enter your school email address which is your school username (for example 19marshsco) with @fernup.dorset.sch.uk at the end and no spaces
- Click ‘Send password reset link’
- Access your School email here
- Login to your School email with your school username and your password that you login to the school computers with
- Look out for the password reset link from Go4Schools and follow the link in the email
- Enter a new password twice on the Go4Schools page that loads from the link in the email – pay special attention to the password requirements listed on the Go4Schools password reset page.
- Click Change
- Once successfully set the page will change to the Go4Schools login page where you can enter your school email address and this new password to access Go4Schools
- Make a note of this password somewhere safe and secure (perhaps on the notes app on your phone) and never share these details with anyone.
Staff: Enter your school email address which is your school username (e.g. RobertFrost) with the suffix @fernup.dorset.sch.uk (e.g. RobertFrost@fernup.dorset.sch.uk) and your password. If using Go4Schools at home for the first time you will need to enter your school email address in the ‘First Time User’ section and request a password. You will then be sent a password reset link to your school email account (this link only lasts for 1 hour from the time of request) which you can access here. If you don’t know your password details, use the options to request or reset your password.
Login Here
What is Office 365?
Office 365 is the ‘cloud’ based suite of Office programs students already know and use every day. It is an additional product which compliments Microsoft’s existing suite of Office programs. Students and Staff can create, access and edit their files from virtually anywhere – PC, Mac, tablets or phones, and they’re always up to date. Started a document in school and want to finish it on the bus journey home? It’s now possible.
The Benefits of Office 365:
- Up to 100GB of online storage – it works like a memory stick that you can’t forget and you can’t lose. Choose to upload all your files and access them virtually anywhere.
- Access, create and edit documents on a multitude of devices: tablets, phones, laptops PCs and Macs.
- The ability to edit Word, Excel and PowerPoint documents in a browser, giving a rich editing experience.
- Share and Collaborate on documents with other students or share with staff.
- Integration with the new Virtual Learning Environment.
- Entitlement to install the latest suite of Office for PC or Mac to personal devices for free.
- Using a tablet? Download iOS and Android apps in the respective app store or use the built in access to OneDrive for business built into Windows 10/11.
- Whilst a student or staff member at Ferndown Upper School the software remains licensed and students can use these programs on up to 5 devices.
- Students and staff continue to use Office in school but now have the option to save to their OneDrive location. As an example, students using their own device such as a laptop could save to OneDrive whilst logged in to a school PC and then later on access Office 365 via the student WiFi to continue working on that document.
A few things to take note of:
- An Internet connection is required to access the Office 365 site and services.
- Office 365 is a service operated and run by Microsoft and not Ferndown Upper School.
- Ferndown Upper School only provide the ability for students and staff to log into Office 365 using their Ferndown Upper School email address and network password, all other parts of Office 365 are operated by Microsoft.
- Users of the Office 365 service and the OneDrive storage must abide by all relevant laws regarding the storage and sharing of illegal content.
- Ferndown Upper School can make no guarantees regarding the safety of any documents created on the Office 365 platform, Microsoft do backup documents and there is also a recycle bin in case of accidental deletion of files.
- Ferndown Upper School recommends students and staff always maintain a backup of their files (wherever they are stored) on a different storage medium, for example to a USB memory stick, an external hard drive or a recordable CD / DVD.
- Ferndown Upper School are unable to guarantee the availability of the Office 365 platform at all times, there may be periods of unavailability due to maintenance or loss of Internet access during any part of the day for example. Students must plan for any eventuality and ensure any homework / coursework is submitted or printed in sufficient advance to any deadlines set.
- Before leaving Ferndown Upper School, students and staff must ensure they move any documents they wish to keep from their OneDrive storage to a suitable storage medium as their Office 365 accounts become inactive as soon as they leave. There is a 30 day grace period where documents could still be retained but the IT services department must be contacted and your account reenabled for a short time. After 30 days of leaving Ferndown Upper School, documents on OneDrive will no longer be accessible and will be deleted by Microsoft.
- Ferndown Upper School may decide to not provide all Office 365 services, we don’t currently provide students with access to the OneDrive sync tool on school computers.
Connecting to the FUS WiFi
You may have previously joined the WiFi using a single-use password created using your login details. This system has been shut down, so you'll need to connect as if you have a new device.
If you are a new student, you can prepare for your first day at FUS by setting up your WiFi connection from the comfort of your home! Simply use your home WiFi and follow the instructions below. Please note, only students in Sixth Form or those with computer access arrangements are able to use the school WiFi.
If you have already followed these steps but see a Broadband4 "access is restricted" page with a pink background when browsing, simply login with your school username and password at the bottom of that page and wait a few seconds for connection to return.
Have you connected to the WiFi before?
Instructions
What type of device do you want to connect?
To connect to the FUS WiFi you will need to download a Network Profile, which will grant you access to FUS | BYOD, and a WiFi Security Certificate, which will allow you to browse the web and receive notifications while connected to the network.
The process is slightly different depending on what type of device you are using. Select your device from the below options.
What type of device do you want to connect?
You will need to download and install a WiFi Security Certificate, which allows you to browse the web and receive notifications using the school's WiFi connection.
The process is slightly different depending on what type of device you are using. Select your device from the below options.
Installing the FUS | BYOD Network Profile on iPhone or iPad
Note: if you want to connect an Apple Macbook, please see the IT Support team. We would need approximately 5-10 minutes of your time.
- Open your device's network/internet settings and connect to the WiFi named FUS | Connect
- Open the browser on your device - use Safari only.
- In the URL bar type fernup.dorset.sch.uk/information/join-wifi
or use your device to scan the QR code here:
- Tap
- You may see a login page from Microsoft. Enter your school email and password for this and sign in.
- select
- Tap then
- Open your device's Settings again. On the left side of the screen above the General settings you should see Tap this.
- Tap and enter your device's passcode when prompted.
- Then tap as and when prompted, then
Installing the WiFi certificate on iPhone or iPad
Note: if you want to connect an Apple Macbook, please see the IT Support team. We would need approximately 5-10 minutes of your time.
- Open your device's network/internet settings and connect to the WiFi named FUS | Connect
- Open the browser on your device - use Safari only.
- In the URL bar type fernup.dorset.sch.uk/information/help/#wifi and click on the QR code
or use your device to scan the QR code here:
- Tap then Close.
- Open your device Settings. On the left, above the General section, tap
- Tap and enter your device passcode.
- Tap then tap
- On the left of the screen, tap
- Tap and scroll to the bottom of the page.
- Tap
- Tap the toggle to GREEN on the certificate named Broadband4 Web Filtering Platform.
Installing the FUS | BYOD Network Profile on Android devices
- Open your device's network/internet settings and connect to the WiFi named FUS | Connect
- Open the browser on your device - use Chrome, Firefox or your device's built-in browser only.
- In the URL bar type fernup.dorset.sch.uk/information/join-wifi
or use your device to scan the QR code here:
- Tap
- You may see a login page from Microsoft. Enter your school email and password for this and sign in.
- select
- Tap on the pop up. You should see the message "Ferndown Upper School credentials have been added to Wi-Fi saved networks."
- Tap
Installing the WiFi certificate on Android devices
Note: Some Android devices may be a little more complex. If these instructions can't be followed, please see the IT Support team.
- Open your device's network/internet settings and connect to the WiFi named FUS | Connect
- Open the browser on your device - use Chrome, Firefox or your device's built-in browser only.
- In the URL bar type fernup.dorset.sch.uk/information/help/#wifi and click on the QR code
or use your device to scan the QR code here:
- Download the file. You may see a message: "Install CA Certificates in Settings" after the download is finished. Close this message/
- Open your device's settings again, and then use the search function or click the magnifying glass icon to search "CA Certificate"
- Click on the option and then select CA Certificate as the type of certificate.
- Select and input your device's passcode when prompted.
- Select the file BB4.crt in your downloads folder, within the folder which is automatically opened.
- Click >
Installing the the FUS | BYOD Network Profile on Windows devices
Note: You must have an administrator account on your device to install this. If you are connecting an Apple Macbook or a Chromebook, please see the IT Support team for assistance.
- Open your device's network/internet settings and connect to the WiFi named FUS | Connect
- Open the browser on your device - use Chrome, Firefox or Edge only.
- In the URL bar type fernup.dorset.sch.uk/information/join-wifi
or use your device to scan the QR code here:
- Tap
- You may see a login page from Microsoft. Enter your school email and password for this and sign in.
- select
- Select on the pop up, and save to your Downloads folder.
- Double-Click on the downloaded file in your File Explorer.
- Follow the installation wizard.
Installing the WiFi certificate on Windows devices
Note: You must have an administrator account on your device to install this. If you are connecting an Apple Macbook or a Chromebook, please see the IT Support team for assistance.
- Open your device's network/internet settings and connect to the WiFi named FUS | Connect
- Open the browser on your device - use Chrome, Firefox or Edge only.
- In the URL bar type fernup.dorset.sch.uk/information/help/#wifi and click on the QR code
or use your device to scan the QR code here:
- Select on the pop up, and save to your Downloads folder.
- Double-Click on the downloaded file in your File Explorer.
- Click During this process, you may be asked for your username and password. Use your name and password as associated with your device, NOT your FUS credentials.
- Select and then click
- Select the SECOND option: "Place all certificates in the following store", then
- Select the SECOND folder: "Trusted Root Certification Authorities", then click
- Click then click
Final Step
Now, all you need to do is disconnect from FUS | Connect
and connect instead to FUS | BYOD
Then, open the browser again on your device. You will see a Broadband4 "access denied" screen with a pink background. Don't panic! Simply log in on this page with your school username and password.
Congratulations! You are now connected to the school WiFi. If you have any questions or encounter problems with this setup, see the IT Support team in their office.
FAQ
If you still have questions, or something isn't working, feel free to see the IT Support team outside of your lesson times.
QR Codes
FUS | BYOD Network Profile download
Broadband4 Web Security Certificate download
Ferndown Upper School provide free WiFi access to:
- SEND students with a loan laptop
- Sixth Form students
- Staff.
Please note: that joining the WiFi is a two step process and you must also follow the guidance further down the page titled Security Certificate For WiFi Access.
To Join the WiFi:
On the device you want to join:
- Open an incognito or private browsing session and head to the address: https://fernup.dorset.sch.uk/information/join-wifi
- You will be redirected to the screen shown below:
Note: you can do this from anywhere with an active Internet connection, even at home.
- Tap or click on where it says No thanks, just use my browser
- Sign in to Microsoft using your school email address and password when prompted
- A profile file will then download
- If on a Windows laptop, simply run it after it’s downloaded, click on FUS | BYOD to connect and your device should then automatically connect to FUS | BYOD (and may display as Ferndown Upper School once connected) from then on
- If on an Apple iPhone or iPad, open the settings app, tap on where it says profile downloaded, follow the instructions through until it says done, follow the instructions through until it says done – then open Wi-Fi in settings and tap on FUS | BYOD to connect (your device will automatically connect from then on) – https://support.apple.com/en-gb/102400
- If on an android device these are a bit more involved, you have to install the WiFi certificates from the settings app on your device, pop in and see us if unsure and we can assist.
- If you’re using an Apple Mac – download the profile, then open system settings, go to Privacy & Security and select Profiles, double click the downloaded profile, click Install and enter your Mac administrator password when prompted. Connect to FUS | BYOD (your device will automatically connect from then on)
Note: On some devices such as Android Phones and Windows laptops the WiFi network may show as Ferndown Upper School once you’ve joined it, this is expected behaviour.
Note: You will still be required to:
- Have our web filtering certificate installed (guidance further down this page)
- Authenticate against the ‘pink screen’ – the block page you get when connecting for the first time, scroll down the page and click login, enter your school username and password (not the email part) and click login, wait a few moments and you should then have Internet access – this lasts for 7 days before prompting for authentication again.
If you’re unsure at all, pop in and see us and we’ll assist.
We use a Wireless system from Aruba Networks. To Join the WiFi with a personal device, you must be a current student or an employed staff member with a valid school email address.
To join the WiFi you will need to download and install a profile to your device (and must have full access to your device to install it)
You can do the following steps at home or on a device with a mobile data connection
If you’re on a phone, scan the QR code, head to the link and download the profile after logging in with your school email address and password.
Download WiFi Joining Profile for iOS, Android and Windows
Security Certificate For WiFi Access
To keep users of our network safe we utilise Netsweeper Web Filtering, on user’s personal devices a security certificate is required to be installed so that your device can be trusted to display secure content, please follow the guide below for your type of device and install the certificate (this can be done in advance of arrival at school and can also be done before joining the WiFi system here)
Scan QR code below to download certificate to your device then follow the instructions for your device type below on how to install and use the certificate.
On your mobile device and can’t scan the code? use this link to download the certificate and follow the guide below for your device type:
Certificate Installation Guides for Device Types
iOS / iPadOS
Guide to add security certificate to iOS / iPadOS devices
Android
Guide to add security certificate to Android devices
Windows Laptop
Guide to add security certificate to Windows devices
Apple Mac OS
Printing
Printing Costs
Ferndown Upper School provide the option for students to print from their own devices, as well as from school computers.
Printing funds can be added at any time to students’ accounts by parents via MyChildAtSchool. Please contact our Reception Team if you require guidance. The costs for printing are as below:
A4 Black & White……1p per sheet
A3 Black & White……2p per sheet
A4 Colour……………….3p per sheet
A3 Colour……………….4p per sheet
For Windows Devices such as your laptop or Microsoft Surface tablet, you can install Papercut Mobility Print in order to print from your personal device.
- Download the setup file for Windows from 🔗here.
- When the setup file has finished downloading, open it to install the Mobility Print program. Please follow along with the video below to do this.
- Sign in using your school email and password.
- Then, select the printers you wish to add from the list. Consider which rooms you are most likely to be using!
Now you are ready to print from your personal Windows device.
To print your file, press Ctrl+P or select ‘Print’ from the file menu. Mobility Print will open automatically.
When prompted, enter your School username and password to print. Funds will be automatically deducted from your printing balance when your document is sent to the printer.
Remember, you must select Black & White or Colour in the print options before clicking print, as you won’t get a pop-up asking if you want to convert it.
For Android Devices such as your smartphone or tablet, you can install Papercut Mobility Print in order to print from your personal device.
- Download the free Android app from the Google Play Store 🔗here.
- Please follow along with the video to configure Mobility Print on your device.
Please note, you must have access to the Google Play Store and your device Settings to set up Mobility Print.
Warnings:
Not all versions of Android are compatible with this app. If your device is older, you may not be able to use this printing method. Instead, you are welcome to use school computers or print your work at home.
You must be connected to the school’s WiFi system to print using this method. Information on how to connect to the WiFi can be found 🔗here.
To print, select the document and choose the ‘Print’ option. This is usually located under ‘Share’ or the ⋮ menu.
Choose the desired printer from the list.
Then, when prompted, enter your School username and password. Funds will be automatically deducted from your printing balance when your document is sent to the printer.
Remember, you must select Black & White or Colour in the print options before clicking print, as you won’t get a pop-up asking if you want to convert it.
You must be connected to the FUS WiFi network to use this app.
For iOS Devices such as your iPhone or iPad, you can use Apple Airprint to print from your personal device, without installing any apps. Follow along with the video below for guidance.
You must be connected to the FUS WiFi network. Printing may not be available with mobile data. Information on how to connect to the WiFi can be found 🔗here.
To print, open the document and select ‘Share’ from the menu.
Choose ‘Print’ from the available options.
Select your desired printer, and when prompted enter your school email and password. Funds will be automatically deducted from your printing balance when your document is sent to the printer. Remember, you must select Black & White or Colour in the print options before clicking print, as you won’t get a pop-up asking if you want to convert it.For MacOS Devices (ie. Apple Macbooks), you can use Apple Airprint to print from your personal device, without installing any programs. Follow along with the video below for guidance.
- On your device, open your System Preferences
- Open ‘Printers and Scanners’ and click the ✚ icon under your list of printers.
- Then, select the printers you wish to add. Consider which rooms you are most likely to be using!
Now you are ready to print from your personal MacOS device.
To print your document, select ‘Print’ from the file menu.
When prompted, enter your School username and password to print. Funds will be automatically deducted from your printing balance when your document is sent to the printer.
Remember, you must select Black & White or Colour in the print options before clicking print, as you won’t get a pop-up asking if you want to convert it.
Printing from Personal Devices
Ferndown Upper School provide the ability for students to print from their own devices. Select your device type below for a guide on how to print.
Printing costs:
A4 Colour – 3p per sheet
A3 Colour – 4p per sheet
A4 B&W – 1p per sheet
A3 B&W – 2p per sheet
Download Printer Setup for Windows
Download and install the setup file for Windows, select the printers you wish to add during installation. When prompted enter your School username and password to print. Funds will be deducted from your printing balance.
You must ensure you select black and white or colour in the print options before printing as you wont’t get the pop up asking if you want to convert it.
Download Android App
Watch the video and follow the instructions.
Not all android programs support printing using this method.
You must ensure you select black and white or colour in the print options before printing as you wont’t get the pop up asking if you want to convert it.
Remember printing in colour costs 5p per page.
You must ensure you select black and white or colour in the print options before printing as you wont’t get the pop up asking if you want to convert it.
Remember printing in colour costs 5p per page.
You must ensure you select black and white or colour in the print options before printing as you wont’t get the pop up asking if you want to convert it.
Remember printing in colour costs 5p per page.
Accessing School Documents At Home:
Student documents are stored in the cloud in each user’s OneDrive. To access school documents while away from school on your own device simply login at portal.office.com using your school email address and password and opening up OneDrive using the nine dot menu in the top left of the page. Your documents will be available in their respective folder, desktop, documents etc.
You can open any Microsoft Office file direct in the browser and continue to work on them, changes are saved automatically. When you return to school and login your files will be up to date. If you have the desktop or app versions of Word, PowerPoint and Excel you can opt to open the file in the respective program for more control and options. Saving is automatic.
Creating a new document:
To create a new document that will be available at School navigate to the folder you want to create the document in and open it, then click + Add New in the top left, choose the required file type. The document will be created and opened in a new window, give it a relevant name by clicking on the name in the top left and typing a new file name.
I’ve deleted a document by accident, how do I restore it?
Deleted documents (either at school or on OneDrive) go into the recycle bin on your OneDrive. To restore, open up OneDrive on the web and open Recycle Bin. Find the file you want to restore, select it and click restore.
Please note:
If you wish to work on a document that is not a Microsoft file (a Photoshop document for example) you’ll need to download a copy of the file to your own device, open it in the relevant program, make any changes, save it and then upload it back into your OneDrive to be able to access it in school.
You can do this by opening the relevant folder in your OneDrive and then dragging the file onto the OneDrive window. You’ll see blue dotted lines appear, once these appear let go of the click and the file will upload to your OneDrive.